Sansad Cafeteria

Industry
Government
Project Type
UX RESEARCH
Year
2023
Sansad Cafeteria showcase

Project Description

A dining app for the Parliament of India, delivered with ITDC. It replaces queues and tokens with a few taps — meals ordered to a room and tracked in real time, while meeting the complex's strict security and access demands.

Sansad Cafeteria overview

Problem

Dining inside Parliament ran on queues and tokens — slow, manual, and disconnected. Cafeteria teams had no unified view of orders, menus, or stock, and any solution had to stay secure and bounded to the premises while keeping ordering effortless for users.

  • Queues and tokens made ordering slow, manual, and disconnected.
  • Cafeteria teams had no unified view of orders, menus, or stock.
  • Any solution had to stay secure and bounded to the premises.

Solution

We designed three connected surfaces around one coherent system: an ordering app for diners, an operations panel for cafeteria teams, and a secure, connected layer tying them together.

  • Ordering app — a guided flow from menu to checkout, with filters, room delivery, and live status.
  • Operations panel — manage orders, weekly menus, stock, and users across cafeterias, with reporting built in.
  • Secure, connected layer — QR pickup via POS, NIC offline ordering, and geofencing, surfaced without friction.

Design Process

We spent mornings standing in the actual cafeteria queues inside Parliament, because you can't design this from a video call. We mapped three very different days: an MP ordering between sessions, an attendant working a rush, an admin managing stock across kitchens. Security shaped everything from the start, so ordering had to stay inside the premises, work when the network didn't, and respect who was allowed where. We tested rough flows on paper early, asking one question. Can someone order a meal in under a minute, one-handed, while walking. The screens that survived were built for a hurried glance, not a demo: big targets, plain labels, order status you read once. One component system runs the diner app, the operations panel and the POS pickup screen, so the team can extend it without calling us. We stayed through the build and the first weeks of real use, fixing the things no design file predicts.

Style Guide & Components

Style guide visual

The Result

Live since July 2023, Sansad Cafeteria turns queues and tokens into a few taps — order, pick up by QR or get meals to a room, while teams run operations from one connected panel across Android and iOS.

Sansad Cafeteria final

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