Sansad Cafeteria
Project Description
An ordering platform for the Parliament of India's cafeteria. Designed to feel calm under pressure, with strict access constraints baked into every screen.
Problem
Cafeteria ordering inside an environment where every interaction is constrained by access protocols, security clearance, and tight ordering windows scheduled around parliamentary sessions. Existing flows were fragmented between paper slips, intercom calls, and ad-hoc spreadsheets.
- Problem 1 Every interaction runs against strict access protocols and security clearance.
- Problem 2 Ordering windows are narrow and pegged to parliamentary sessions — no room for slow flows.
- Problem 3 Paper slips, intercom calls, and ad-hoc spreadsheets left no single source of truth.
Solution
UX research with cafeteria staff and members across access tiers; product and UI design grounded in the constraint set; a tight design system tuned to the calm-under-pressure interior-tools tone.
- Solution 1 UX research with cafeteria staff and members across every access tier.
- Solution 2 Product and UI design grounded in the real constraint set, not idealised flows.
- Solution 3 A tight design system tuned for calm-under-pressure interior tools.
Design Process
From discovery through delivery: research interviews, information architecture, wireframes, hi-fidelity UI, and developer handoff. Each gate was validated before the next began.
Style Guide & Components
A tuned design system (type scale, colour, and component library) built to keep the experience consistent across every surface.
The Result
An internal ordering platform deployed inside Sansad Bhawan that holds steady through high-traffic, time-pressured service windows.
