BEE Star Label

Design Process

We started with the surveyors, following them through market inspections to see how a label actually gets checked against a paper record. Three groups needed three different things from one system: a consumer verifying a fridge in a showroom, a surveyor filling reports in a crowded market, an administrator watching compliance across the country. The field work set the hardest constraints, since inspections happen where signal is poor, hands are full, and nobody wants to type a long form standing up. We tested the QR scan and the report flow early, asking whether a surveyor could complete an inspection on site rather than writing it up later from memory. What survived was designed for daylight and haste: large tap targets, short forms, and structured reports that build themselves as the surveyor works. The Admin Portal took the opposite approach, since the problem there was density rather than speed, so we designed role based views that answer one question at a time instead of showing everything at once. One component system runs all three surfaces, which is what keeps a consumer scan, a field inspection and a national dashboard recognisably part of the same platform.