Notes from inside the work

What we learn designing for parliaments, regulators, clinics and kitchens. Written by the people doing it, mostly while it is still fresh

All articles

  1. The European Accessibility Act Has Teeth Now
    Accessibility · 7 min read

    The European Accessibility Act Has Teeth Now

    Enforcement began in June 2026 and the first court order has landed. What the Act covers, what the penalties look like, and why procurement applies pressure long before any regulator does.

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  2. Why Accessibility Overlays Keep Losing in Court
    Accessibility · 8 min read

    Why Accessibility Overlays Keep Losing in Court

    Roughly one in four US accessibility lawsuits in 2025 hit a site that had already installed an overlay. The timing model explains why, and the alternative is less exciting and actually works.

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  3. India's Digital Rails Work. The Last Screen Often Does Not.
    Government · 8 min read

    India's Digital Rails Work. The Last Screen Often Does Not.

    Aadhaar has crossed 1.44 billion enrolments and 24 countries have adopted parts of India Stack. The citizen still meets a form. Four failures that repeat across state portals, and what to measure instead.

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  4. GIGW 3.0 in Practice: The Checkpoints Teams Miss
    Government · 7 min read

    GIGW 3.0 in Practice: The Checkpoints Teams Miss

    Eighty eight mandatory checkpoints, WCAG 2.1 Level AA, and penalties under the RPwD Act. The list is manageable. Passing it two weeks before launch is not. Here is what actually fails.

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  5. Design Tokens Are Solved. Adoption Is Not.
    Design Systems · 8 min read

    Design Tokens Are Solved. Adoption Is Not.

    Token adoption went from 56% to 84% of teams in a year and the W3C format is stable. So why do so many teams now have tokens and still have inconsistent products? The answer is governance.

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  6. Continuous Discovery Beat the Quarterly Study
    Research · 7 min read

    Continuous Discovery Beat the Quarterly Study

    88% of researchers name AI-assisted synthesis as the trend of 2026. Useful, and it fixes the step that was never the bottleneck. What actually changes a team's research cadence, and where synthetic participants belong.

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  7. The UI Primitives AI Agents Actually Need
    AI & UX · 8 min read

    The UI Primitives AI Agents Actually Need

    Component libraries were built for CRUD: discrete actions, synchronous responses, static state. Agents do none of that. Five primitives that keep earning their place, and what generative UI asks of your design system.

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  8. Designing AI Features People Actually Trust
    AI & UX · 6 min read

    Designing AI Features People Actually Trust

    AI adoption is climbing but trust is falling. For enterprise teams, the 2026 design job isn't adding an AI feature. It's designing the trust, control, and recovery around it. Here's the playbook we use.

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