Manthan

Design Process

The first job was subtraction, because a platform covering announcements, learning, HR, attendance and recognition can easily become a menu of everything and a home for nothing. We looked at what a worker across 17 units actually opens the app for on an ordinary Tuesday, which was a few things done often rather than many done rarely. Those few got the home screen, and everything else stayed reachable but one step further away. Adoption was the real risk, since nobody is required to open an employee app twice, so the first run had to make sense without training. Role based access was designed in early, because a supervisor, an HR administrator and a shop floor employee need different versions of the same screen. The admin portal was treated as a product in its own right, since the people approving requests use it far more than anyone uses the app. One component system runs both, which is what lets MIL add a module later without it looking bolted on.